Careers | Wonderla Amusement Parks & Resort | Wonderla Amusement Parks & Resort

Current Openings at Wonderla Bangalore

Senior Assistant – Guest Relation


Qualification: Any degree ( 5 Positions )
Experience: 1 -2 years
Report To: Department HOD
Location: Bangalore
Department: Business Development 

Job Responsibilities & Duties:
  •  Welcome guests during check-in and giving a fond farewell to guest while checkout.
  •  Handling guest complaints and concerns in an efficient and timely manner.
  • Coordinating and multi-tasking job duties in a busy environment.
  •  Have up to date information on Park and their facilities.
  • Providing excellent customer service as per standards.
  • Maintain up-to date information Park rates, current promotions, offers and packages
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Ensure that all check-in and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Should be able to handle all guests without bias or prejudice.
  • Adhere to strict staff grooming and hygiene standards.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Strong interpersonal and organizational skills.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Strong interpersonal and organizational skills.
Skills
  • Guest service
  • People Management
  • Problem solving
  • Leadership

Front Office Assistant

Business Unit: Wonderla Resort, Bangalore
Department: Front Office
Qualification: B.H.M/Diploma Or Any Degree
Experience: 1-3 years
Report To: HOD

Skills
      1. Communication
      2.  Collaboration

Duties & Responsibilities

  • Welcome and Register the guests according to the procedure.
  • Assign room and accommodate special request whenever possible.
  • Assist in pre-registration and blocking of reservation when necessary.
  • Promptly notify housekeeping of all the late checkout, early check-in, and special requests.
  • File and post all charges to guests.
  • Follow the message handling procedures.
  • Get information about the daily activities and meetings taking place in the hotel.
  • Give suggestions and comments to the superior.
  • Follow Hygiene regulation and policy of the hotel.
  • Verify if all expenses have been charged on the bills of the guest and their amount.
  • Prepare all the necessary forms required to carry out the daily operations.
  • Follow all the messages contained in the logbook.
  • Amusement park Entry coordination.
  • Perform other duties as may be assigned.
     

    Captain

    Business Unit: Wonderla Resort, Bangalore
    Department: F&B Service
    Report to: HOD
    Qualification: B.H.M / Diploma Or Any Degree
    Experience: 2-4 years
     

    Job Responsibilities & Duties


    1- Operations
    • Assisting Sr .captains for all day to day operations in the F& B service
    • Responsible for all the operations will be happening with all procedures and standards their outlets
    • Oversee all the operations in the specified outlet
    • Handling the guest without any complaints
    • Assist and support the f&b service for service excellence
    • Resolve guest and staffs concerns quickly and efficiently
    2 - Supervising
    • Supervise the operations and team members throughout the service
    • Guide the staff members for proper service and standards
    • Responsible for daily reports to Sr. captains
    • Responsible for the operations in the allotted outlets
    3 - Hygiene and safety
    • Should have proper grooming and responsible for check the daily grooming of staff members
    • Responsible for safety and hygiene part of staff members
    • Should have awareness about hygiene in food service and the importance of personal grooming also.
    Skills
               1.   Communication,
               2.   Collaboration
               3.   Team Handling,
               4.   Commanding,
               5.   Supervising

    Job Knowledge
    • Should have good and depth knowledge about food and presentation about food
    • Should have wide knowledge about wine and other liquors
    • Responsible for giving menu briefing and training the standards of service to staff members
    • Should have experience in operating sales like WINHMS etc

    General
    • Responsible for overall sanitation, cleanliness, and appearance of allotted f&b outlet
    • Responsible to provide excellent guest service and all the guest concerns to met
    • Must be familiar with current and upcoming details about the property
    • Should have good communication skills and use only professional languages
    • Motivating the team members and taking daily briefing to team members
    • Coordinate well with all other departments especially f&b production
    • Assist Sr. captains/outlet manager for scheduling duty of team members and preparing weekly off
    • Assist Sr. captain/ outlet manager for the training of team members and monthly reports
    • Responsible for monthly inventory and breakages
    • Responsible for ensuring sufficient operating supplies like beverages and equipment like cutleries, crockery etc and transpiration if needed
    • Must be work under pressure and long time
    • Maintain the records of staff periodicals and operating costs
    • Handling the guest complaints
    • Effectively identify the problems in the department and resolve the same

    EXECUTIVE - BUSINESS DEVELOPMENT

    Business Unit: Salem Tamil Nadu
    Department: Business Development
    Reporting into: BD Head

    Job Responsibilities & Duties

    • Customer Visits
    • Direct visits to institutions / Corporates
    • Joint working with SPAs/ Travel agents
    • Execute customer activation program
    • Relationship building with key stakeholders
    • Leadfollow-up
    • Create a weekly work plan for self
    • Follow & evaluate the reporting system
    • Review reports & initiate correction plan
    • Achieve productivity Matrix as per the target
    • Ensure customer Services & Complaint redressal


    Qualification Requirements:

    • Level of Education: Any degree /MBA
    • Work Experience: 2 - 4 years

    Additional Knowledge

    • Excellent leadership and communication skills.
    • Analytical skills
    • Negotiation Skills
    • Strategic Skills

    Executive /Asst. Manager- Business Development


    Qualification: Any degree /MBA
    Experience: 2 -4 years (Preferably from HUBLI & MYSORE Locations )
    Report To: BD Head
    Location: Hubli & Mysore
    Department: Business Development 

    Job Responsibilities & Duties:
    • Identify the key target segments in the allotted area.
    • Appoint and train effective BDP team.
    • Create a weekly work plan for self & BDP, on daily basis.
    • Visits to institutions / Corporates
    • Joint working with BDPs/ Travel agents to improve the markets
    • Execute customer activation program along with BDP team
    • Relationship building with key stakeholders
    • Lead follow-up and closing the leads
    • Effective implantation of CRM and follow the same.
    • Follow & evaluate the reporting system
    • Review reports & initiate correction plan
    • Achieve productivity Matrix as per the target
    • Ensure customer Services & Complaint redressal.
    • Ensure overall performance by penetrating into all the segments of the market.
    Skills
    •  Excellent leadership and communication skills.
    •  Analytical skills
    •  Negotiation Skills
    •  Strategic Skills