COVID 19 Information

 

Welcome to Wonderla. To ensure that you have a safe and enjoyable experience, we've several hygiene measures and we are following the guidelines suggested by the Ministry of Health and Government. We have received the COV—Safe certification by Bureau Veritas - one of the world's global leader in Testing, Inspection and Certification. This testifies that our Park in Bengaluru, Kochi and Hyderabad are compliant with the hygiene management system based on the parameters of Leadership, Risk Management, Compliance Management, Personal Hygiene, Facility Hygiene, Monitoring, Measurement and Analytics.
 
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KNOW BEFORE YOU GO

The health and safety of our guests and staff is our priority and to keep everyone safe, we have introduced a number of additional hygiene and
safety measures, request everyone to follow the same for a safe trip.
 

BEFORE YOU ARRIVE

 
CHECK OUR WEBSITE

We will be updating our website and social media pages with the latest information. Keep watching this space for updates.

 
PRE-BOOK TICKETS
 
Guests who wish to visit the Park have to book tickets in advance as we have reduced our capacity to allow for physical distancing. Book your tickets on www.wonderla.com. Only tickets pre-booked online will be accepted.

 
IF YOU HAVE COVID-19 SYMPTOMS, DO NOT TRAVEL
 
We request you to avoid traveling and refrain from visiting the park if you have any symptoms associated with COVID-19.

 
FACE MASKS/COVERINGS
 
Guests are required to wear a face mask at all times inside the Park. Guests can bring their own masks or buy masks from the shops inside the Park.

 
CONTACTLESS PAYMENTS
 
Be ready to make on-site payments using Wonderla EZpay, Debit/Credit Cards or UPI Mode. Avoid cash transactions.

 
AROGYA SETU APP
 
All guests are requested to download the Arogya Setu app for gaining Park access.

WHEN YOU ARRIVE

 
PARKING

Please follow parking instructions given by the security personnel allowing for social distancing.

 
TEMPERATURE CHECKS

To ensure the safety and well-being of our guests and staff, we are using non-contact thermometers for temperature screening of each guest and employee before they enter the Park. Guests who do not wish to undergo temperature screening or who display a temperature of 37°C or above, along with their household group, will not be permitted entry to the Park. They will be offered a full refund of the admission price of their tickets. 

 
SIGNAGE

We request you to take note of the signage information displayed across the Park and follow the safety messages and instructions mentioned.

 
REDUCED CAPACITY

We have significantly reduced our daily ticket capacity to follow physical distancing and offer the best possible guest experience.

PHYSICAL DISTANCING WITHIN WONDERLA PARKS AND RESORT

 
CHECKS & SERVICES

To reduce proximity between our staff and guests, we have made some changes in our security checks, height measurement checks and other guest services.

 
PHYSICAL DISTANCE

Guests are requested to be with their family/friends, keeping a safe distance of 1 mtr from others. Clear markings have been drawn, our employees will monitor queues to ensure physical distancing is being maintained strictly.

 
PHYSICAL DISTANCING ON RIDES

In order to minimize contact with other parties, custom strategies for individual attractions will include empty rows and seats within ride vehicles.

 
PHYSICAL DISTANCE IN RESTAURANTS
 
Our employees are equipped with face shields at our restaurants and service counters.

HYGIENE MEASURES WITHIN THE PARKS AND RESORT

 
EMPLOYEES WEARING MASKS

Our employees will wear masks at all times to ensure the safety and protection of all of us.

 
HYGIENE MEASURES

We request our guests to uphold the highest possible hygiene standards – whether it be when sneezing or coughing, through regular hand washing or the frequent application of hand sanitizer.

 
EMPLOYEE TRAINING

Our team is well trained to cater to the safety needs of the guests and themselves.

 
ENHANCED CLEANING

Daily frequency & nature of cleaning will be enhanced. High-touch surfaces like tables & chairs, service counters, toilet handles & buttons, ride restraints, handrails, door handles, plates, taps will be disinfected regularly.

 
DEEP CLEANING

We have introduced new Deep Cleaning measures inside the Parks and Resort to keep it safe and disinfected at all times.

 
HAND SANITIZER

We have installed hygiene stations and hand sanitizer dispensers around the Parks and Resort for guests to use.

 
ISOLATION ROOM

We’ve set up anIsolation Room for the purpose of isolating if any person is suspected of or having COVID-19 symptoms, till the time transportation to a hospital is arranged.

MORE INFORMATION AND FAQ

 


Park Operating Procedure


Resort Operating Procedure
 
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Frequently Asked Questions

 
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Park Hygiene and Sanitisation policy

 
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