Front Office Assistant

Business Unit: Wonderla Resort, Bengaluru
Department: Front Office
Qualification: B.H.M/Diploma Or Any Degree
Experience: 1-3 years (Female )
Report To: HOD

Duties & Responsibilities:

• Welcome and Register the guests according to the procedure.
• Assign room and accommodate special request whenever possible.
• Assist in pre registration and blocking of reservation when necessary.
• Promptly notify housekeeping of all the late check out, early check in and special requests.
• File and post all charges to guests.
• Follow the message handling procedures.
• Get information about the daily activities and meetings taking place in the hotel.
• Give suggestions and comments to superior.
• Follow Hygiene regulation and policy of the hotel.
• Verify if all expenses have been charged on the bills of the guest and their amount.
• Prepare all the necessary forms required to carry out the daily operations.
• Follow all the messages contained in the logbook.

Skills:

• Communication
• Should have knowledge in IDS or WINHMS software

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