Jr. Steward/Steward

Business Unit: Wonderla Resort, Bengaluru
Department: F&B Service
Qualification: B.H.M/Diploma or any degree
Experience: 1-3 years (Only Male)
Report To: HOD

Duties & Responsibilities:
Efficiency and obediance

• Responsible for efficient work in work areas.
• Be obedient with superiors and treat colleagues fairly
• Be polite to guest and have good manners
• Filling the absence of staff needed
• Should be abe to work under pressure and for long periods of time

Hygiene and personal grooming

• Should have good personal grooming quaity.
• Responsible for providing hygienic service to guest.
• Must and should take daily bath and properly shave.
• Be presentable in front of the guests.

General

• Come to duty punctualy with proper grooming
• Cordial behaviour with staffs and guest
• Be responsible for the mis en place and mis en secene
• Check all the f&b outlets including floor pantries and floors
• Greet the guest with a smile and present the menu
• Inform the guest about our specialty and make up-sells
• Good commutation with guest and making sure to provide assistance for all their queries
• Good coordination with kitchen staff
• Must have good menu knowledge
• Good eye contact and body language
• Make sure of proper clearance and closing
• Make sure of proper inventory and breakage
• Be well aware of our property

Skills:

• Skilled in F&B service
• Collaboration
• Must have a good knowledge of the menu
• Be familiar with the operating sales
• Should have knowledge about wines and liquors
• Should be familiar with updates about the property

Language Skills:

• Ability to speak, read, analyse and interpret standard of performance manuals, technical procedures, manual or statutory regulations.

Computer Skills:

• Basic computer skills & knowledge in Property Management Software (PMS).

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