Captain

Business Unit: Wonderla Resort, Bangalore
Department: F&B Service
Report to: HOD
Qualification: B.H.M / Diploma Or Any Degree
Experience: 2-4 years
 

Job Responsibilities & Duties


1- Operations
  • Assisting Sr .captains for all day to day operations in the F& B service
  • Responsible for all the operations will be happening with all procedures and standards their outlets
  • Oversee all the operations in the specified outlet
  • Handling the guest without any complaints
  • Assist and support the f&b service for service excellence
  • Resolve guest and staffs concerns quickly and efficiently
2 - Supervising
  • Supervise the operations and team members throughout the service
  • Guide the staff members for proper service and standards
  • Responsible for daily reports to Sr. captains
  • Responsible for the operations in the allotted outlets
3 - Hygiene and safety
  • Should have proper grooming and responsible for check the daily grooming of staff members
  • Responsible for safety and hygiene part of staff members
  • Should have awareness about hygiene in food service and the importance of personal grooming also.
Skills
           1.   Communication,
           2.   Collaboration
           3.   Team Handling,
           4.   Commanding,
           5.   Supervising

Job Knowledge
  • Should have good and depth knowledge about food and presentation about food
  • Should have wide knowledge about wine and other liquors
  • Responsible for giving menu briefing and training the standards of service to staff members
  • Should have experience in operating sales like WINHMS etc

General
  • Responsible for overall sanitation, cleanliness, and appearance of allotted f&b outlet
  • Responsible to provide excellent guest service and all the guest concerns to met
  • Must be familiar with current and upcoming details about the property
  • Should have good communication skills and use only professional languages
  • Motivating the team members and taking daily briefing to team members
  • Coordinate well with all other departments especially f&b production
  • Assist Sr. captains/outlet manager for scheduling duty of team members and preparing weekly off
  • Assist Sr. captain/ outlet manager for the training of team members and monthly reports
  • Responsible for monthly inventory and breakages
  • Responsible for ensuring sufficient operating supplies like beverages and equipment like cutleries, crockery etc and transpiration if needed
  • Must be work under pressure and long time
  • Maintain the records of staff periodicals and operating costs
  • Handling the guest complaints
  • Effectively identify the problems in the department and resolve the same