Executive – Guest Relation

Business Unit: Wonderla Park, Bengaluru
Department: Department Head
Qualification: Any degree/ BA, B.com, BBM
Experience - 1 -2 years

Duties & Responsibilities

Male candidates with Graduates holder in any field (Preferably Guest Handling) with having 1-2 years experience in Guest Relations. Having fluent multi-language will be an added advantage.

  • Attend to guest complaints and ensure guest satisfaction through immediate action.
  • Identify customers’ needs and respond proactively to their concerns.
  • Revenue generation through All Day Meal Coupons & Resort Dinner offers.
  • Effective Implementation of 6”S” for Customer Service Excellence.
  • Maintain overall Grooming Standard & Personal Hygiene.
  • Monitor the zone activities & report to zone heads
  • Good communication and interpersonal skills.
  • Good coordination with all other departments.
  • Report to in charge, in case of any incidents in the park related to guest or staff.
  • Guest Feedback Collection

Skills
  • Excellent communication skills.
  • Analytical skills
  • Negotiation Skills
  • Strategic Skills