Business Unit: Wonderla Park, Bengaluru
Department: Department Head
Qualification: Any degree/ BA, B.com, BBM
Experience - 1 -2 years
Duties & Responsibilities
Male candidates with Graduates holder in any field (Preferably Guest Handling) with having 1-2 years experience in Guest Relations. Having fluent multi-language will be an added advantage.
- Attend to guest complaints and ensure guest satisfaction through immediate action.
- Identify customers’ needs and respond proactively to their concerns.
- Revenue generation through All Day Meal Coupons & Resort Dinner offers.
- Effective Implementation of 6”S” for Customer Service Excellence.
- Maintain overall Grooming Standard & Personal Hygiene.
- Monitor the zone activities & report to zone heads
- Good communication and interpersonal skills.
- Good coordination with all other departments.
- Report to in charge, in case of any incidents in the park related to guest or staff.
- Guest Feedback Collection
- Excellent communication skills.
- Analytical skills
- Negotiation Skills
- Strategic Skills