Senior Assistant – Guest Relation

Business Unit: Senior Assistant – Guest Relation
Department: Business Development
Qualification: BBA, BA, B.com / MBA
Experience - 6 months to 1 year
Report to: Department Head

Duties & Responsibilities

  • Welcome guests during check-in and giving a fond farewell to guest while checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Have up to date information on Park and their facilities.
  • Providing excellent customer service as per standards.
  • Maintain up-to-date information Park rates, current promotions, offers and packages
  • Collect Guest feedback during guest departure along with his likes and dislikes.
  • Ensure that all check-in and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Should be able to handle all guests without bias or prejudice.
  • Adhere to strict staff grooming and hygiene standards.
  • Good command of the English language is essential, both written and verbal
  • Must possess strong organization time management skills, attention to detail.
  • Must be guest service focused and a team player.
  • Must be able to work shifts - days, evenings, weekends and holidays.
  • Strong interpersonal and organizational skills.
Skills
  • Guest service
  • People Management
  • Problem-solving
  • Leadership