Ticketing Terms & Conditions
- Entry is permitted only with a valid, authorized ticket purchased through Wonderla’s official channels. Tickets purchased electronically, including mobile apps, e-mail confirmations, and QR codes, are valid proof of entry.
- Tickets are valid for single-day entry on the specified date, unless otherwise stated (e.g., season passes).
- Tickets are non-refundable except as required by law or as per Wonderla discretion.
- Wonderla reserves the right to verify guest identity and deny admission in case of misuse, fraud, or breach of rules.
- Re-entry is not permitted without prior authorization from park management.
- Guests accept electronic communication as legally binding notice regarding park operations, safety instructions, or ticketing terms.
- Wonderla can deny the right to admission in case the person is under the influence of alcohol or due to use of any prohibited substances.
- Misbehavior, abusive language, or vandalism may lead to removal from the park without a refund.
- For the safety and welfare of animals, guests must not feed, touch, tease, disturb, or harm any animals within the park premises.
- Running, pushing, horseplay, climbing barriers, queue-jumping, or entering restricted areas is strictly prohibited.
- Loose articles including mobile phones, cameras, watches, keys, wallets, spectacles, bangles, earrings, safety pins, hair clips, GoPro and other personal belongings must be secured in provided lockers or storage boxes before participating in rides.
Guests with medical conditions (e.g., heart disease, high blood pressure, pregnancy) or infectious skin conditions should avoid high-thrill rides or pools as applicable. Ride-specific height and weight restrictions must be followed at all times.
By entering the park premises, guests agree to comply with all park rules, safety instructions, ride restrictions, and directions issued by authorized park personnel. Failure to comply may result in denial of entry, removal from attractions, or removal from the park without refund.
For more information visit - https://www.wonderla.com/rules/park-rules
Park Rules & Guest Conduct - Guests must comply with all posted instructions, safety signage, staff directions, and ride restrictions.
- Disorderly, disruptive, unlawful, or unsafe behaviour may result in removal from the park without refund.
- Smoking, alcohol consumption, or use of prohibited substances are prohibited entirely.
- Outside food and beverages are not allowed inside the park, except as permitted under applicable laws or as per park management discretion.
- Guests must follow all instructions, signage, and directions from Wonderla staff, non-compliance releases Wonderla from liability for any resulting injury, loss, or damage.
Rides, Attractions & Safety - Participation in rides and attractions involves inherent risks, including sudden movements, dizziness, motion sickness, or minor injuries. Guests voluntarily assume all such risks.
- Certain rides are restricted by height, weight, health, or age. Guests with conditions such as heart ailments, high blood pressure, pregnancy, back/neck disorders, epilepsy, or recent surgery are advised not to participate.
- By purchasing a ticket and entering Wonderla, you agree to follow all safety instructions, use the required safety equipment, and comply with staff directions; you acknowledge that failure to do so is at your own risk, and Wonderla shall not be liable for any injury, loss, or damage arising from such non-compliance, while you remain responsible for assessing your own health before participating in rides or attractions.
- By purchasing a ticket or entering Wonderla, you acknowledge and accept that rides and attractions may be closed, delayed, or modified due to weather, maintenance, safety, or operational reasons, and that such adjustments are part of normal park operations. No refunds or compensation will be provided in such circumstances.
Liability & Risk Allocation - Entry into Wonderla is at the guest’s own risk, participation is voluntary, and entry constitutes acceptance of these risks.
- Wonderla shall not be liable for any injury, accident, loss, or damage sustained by guests, except where such injury, loss, or damage is directly caused by Wonderla’s proven gross negligence or wilful misconduct.
- Guests are responsible for their own belongings. Locker facilities may be provided at an additional charge. Wonderla is not liable for theft, loss, or damage of items, whether kept in lockers, vehicles, or carried inside the park.
- Wonderla shall not be responsible for:
- Ride or attraction unavailability
- Injuries or health conditions arising from pre-existing medical issues or non-compliance with safety instructions
- Guests acknowledge that failure to adhere to instructions or restrictions constitutes assumption of risk and releases Wonderla from all liability whatsoever.
Photography, Media & Data - Photography or recording is permitted for personal use only.
- Commercial or media use requires prior written approval.
- By entering the park, Guests consent that any images, videos, or recordings captured on Wonderla premises may be used by Wonderla for promotional, advertising, or social media purposes without compensation.
- Guest data collected is processed in compliance with applicable data protection laws. Guests waive all claims related to privacy, publicity, or data rights in such content.
Data Privacy & Personal Information - Guests’ personal information collected during ticketing, entry, or park services will be used in accordance with applicable data protection laws, including but limited to the Information Technology Act, 2000, the Digital Personal Data Protection Act), 2023 and related rules.
- Wonderla may use guest data for booking management, park operations, safety notifications, marketing, promotional purposes or any other legitimate purpose as permitted under applicable laws.
- Guests consent to the processing, storage, and transfer of their data for these purposes.
- Guests may request access, correction, or deletion of their personal data in accordance with applicable laws and Wonderla’s privacy policy.
- All logos, trademarks, branding, content, and media used by Wonderla are the exclusive property of Wonderla or its licensors.
- Guests shall not copy, reproduce, or use any Wonderla intellectual property for commercial purposes without prior written permission.
Refunds, Cancellations & Force Majeure - Tickets are final and non-refundable, except where required by law and at a sole discretion of Wonderla.
- Wonderla is not liable for closures, delays, or disruptions due to force majeure events such as weather, natural disasters, strikes, or government orders.
Limitation on Claims / Indemnification - Guests agree to indemnify and hold harmless Wonderla, its employees, and contractors from any claim, loss, or damage arising from:
- Violation of these terms
- Negligent or unlawful conduct
- Breach of applicable laws or intellectual property rights
- Wonderla may modify park hours, close rides, or limit capacity for safety or operational reasons. Management may refuse admission or remove any guest upon violating these Terms & Conditions or engaging in unsafe conduct.
Governing Law & Jurisdiction - These Terms & Conditions are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the competent courts at Bengaluru, Karnataka, without regard to its conflict of law principles.
- Entry is permitted only with a valid, authorized ticket purchased through Wonderla’s official channels. Tickets purchased electronically, including mobile apps, e-mail confirmations, and QR codes, are valid proof of entry.
- Tickets are valid for single-day entry on the specified date, unless otherwise stated (e.g., season passes).
- Tickets are non-refundable except as required by law or as per Wonderla discretion.
- Wonderla reserves the right to verify guest identity and deny admission in case of misuse, fraud, or breach of rules.
- Re-entry is not permitted without prior authorization from park management.
- Guests accept electronic communication as legally binding notice regarding park operations, safety instructions, or ticketing terms.
- Wonderla can deny the right to admission in case the person is under the influence of alcohol or due to use of any prohibited substances.
