Business Unit: Wonderla Resort, Bengaluru
Department: Front Office
Qualification: B.H.M/Diploma or any degree
Experience: 1-3 years (Male )
Report To: HOD
Duties & Responsibilities:
- Welcome and register the guests according to the procedure.
- Assign room and accommodate special request whenever possible.
- Assist in pre registration and blocking of reservation when necessary.
- Promptly notify housekeeping of all the late check out, early check in and special requests.
- File and post all charges to guests.
- Follow the message handling procedures.
- Get information about the daily activities and meetings taking place in the hotel.
- Give suggestions and comments to superior.
- Follow hygiene regulation and policy of the hotel.
- Verify if all expenses have been charged on the bills of the guest and their amount.
- Prepare all the necessary forms required to carry out the daily operations.
- Follow all the messages contained in the logbook.
- Amusement park entry coordination.
- Perform other duties as maybe assigned.
- Should have knowledge in IDS or WINHMS software